Sentiment analysis of tweets using a unified convolutional neural network‐long short‐term memory network model

Abstract Sentiment analysis focuses on identifying and classifying the sentiments expressed in text messages and reviews. Social networks like Twitter, Facebook, and Instagram generate heaps of data filled with sentiments, and the analysis of such data is very fruitful when trying to improve the quality of both products and services alike. Classic machine learning techniques have a limited capability to efficiently analyze such large amounts of data and produce precise results; they are thus supported by deep learning models to achieve higher accuracy. This study proposes a combination of convolutional neural network and long short‐term memory (CNN‐LSTM) deep network for performing sentiment analysis on Twitter datasets. The performance of the proposed model is analyzed with machine learning classifiers, including the support vector classifier, random forest (RF), stochastic gradient descent (SGD), logistic regression, a voting classifier (VC) of RF and SGD, and state‐of‐the‐art classifier models. Furthermore, two feature extraction methods (term frequency‐inverse document frequency and word2vec) are also investigated to determine their impact on prediction accuracy. Three datasets (US airline sentiments, women's e‐commerce clothing reviews, and hate speech) are utilized to evaluate the performance of the proposed model. Experiment results demonstrate that the CNN‐LSTM achieves higher accuracy than those of other classifiers.