Development of a Continuous Improvement Maturity Model Assessment Instrument

Maturity models are increasing in popularity in order to gain and retain competitive advantage. The Continuous Improvement Maturity Model is one of these maturity models. It provides best practice methods and techniques as well as the mindset, skill set and tool set of process improvement. However, it does not indicate the current maturity status of an organization. Knowledge on the maturity status and progress made is needed to consolidate and further improve the maturity of an organization. The developed Continuous Improvement Maturity Model Assessment is a research-based instrument which helps users to make an objective assessment of their organization’s maturity. It is designed to be used by any manufacturing organization. The instrument followed a series of iterations and was moderated and validated based on multiple case studies and semi-structured interviews with experts.