The Role of ICT Demands and Resources and Job Autonomy in the Work‐Life Balance of Hybrid and High‐Intensity Teleworkers

ABSTRACT This study investigates the impact of perceived ICT demands, ICT resources, and job autonomy on work‐life balance (WLB) in hybrid and high‐intensity teleworking. Utilising survey data from the Estonian Salary Information Agency, the study includes 1495 full‐time employees who work remotely using computers for more than half their work time. Regression results indicate distinct relationships between ICT demands/resources and WLB for hybrid and high‐intensity teleworkers, with one exception: exhausting e‐communication is negatively associated with WLB in both teleworker groups. Moderation analysis reveals that some ICT resources can slightly ease the negative impact of e‐communication on WLB for hybrid but not high‐intensity teleworkers. High job autonomy is an important job resource for both groups, but it may exacerbate the negative impact of exhausting e‐communication on WLB. These findings contribute to ongoing discussions surrounding teleworkers' WLB by considering different telework intensities, job autonomy, and the role of ICT usage.