Knowledge Management

The chapter reviews the definitions of knowledge and distinguishes it from data and information. Different perspectives of knowledge and their implications for knowledge management are also discussed. From this, the concepts of knowledge management are explained, first, in generic terms, second, as a process, and third, on its relevance to construction. The chapter also defines the basic types of knowledge, those that are tacit or explicit and those that relate to the individual or the organization in a collective form. Project knowledge is discussed in the context of construction, including barriers to knowledge management, the shortcomings of current practices, and how the industry is addressing the problems identified. Communication is key to effective knowledge management, and the chapter discusses the importance of knowledge sharing, including the main factors involved when individuals share knowledge, and knowledge communication and its barriers. Specifically, the central role of communication in organizations is emphasized as it is seen as the foundation for most organizational actions. Learning is discussed in two aspects – organizational learning and collaborative learning. The first aspect is dealt with in generic terms, while the second aspect relates mainly to construction projects. The requirements and problems of learning in construction projects is given focus. The chapter also explains the crucial link between knowledge management and innovation since the latter depends on the generation of new ideas or new knowledge that leads to the development of new products or organizational practices. For integration of knowledge among individuals or teams, the pivotal role of information systems is explained. The relevance of knowledge management to SMEs, especially its impact on small businesses, in enabling them to innovate to meet changing demands in an intense competitive environment is also explained. The chapter concludes with a summary of the main points covered on knowledge management.