Don't be intimidated by the title of this chapter, even if you are intimidated by your boss. Once you begin to understand the pressures your boss feels, you can turn your relationship with her into one of your most valuable tools for managing your people and growing as a leader. Remember, she probably has a boss too and has been in your shoes many times before.KeywordsCustomer ServiceBusiness RequirementRealistic Project PlanTechnical LeaderAlarm BellThese keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.