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46 积分 2026-07-13 加入
Sharma et al
10天前
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Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
21天前
已完结
Service recovery by AI or human agents: Do failure and strategy context matter?
21天前
已完结
Robot service failure and recovery: Literature review and future directions
21天前
已完结
Not all AI failures are equal: How failure type and user relationship norms shape retention in healthcare chatbots
21天前
已完结
Who did what and when? The effect of chatbots’ service recovery on customer satisfaction and revisit intention
21天前
已完结
Is an apology enough? How AI chatbots’ composite service recovery influences customers’ continuous usage intention
21天前
已完结
How consumers perceive and react to AI-chatbots in service recovery: the serial mediating role of mind perception and psychological distance
21天前
已完结
From frustration to satisfaction: the effectiveness of chatbot communication styles in service recovery
21天前
已完结
When chatbots fail: exploring user coping following a chatbots-induced service failure
21天前
已完结
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