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[高分]
专利、报告等 Soothing the Unsatisfied or Pleasing the Satisfied? The Effects of Managerial Responses to Positive versus Negative Reviews on Customer Ratings and Financial Performance |
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期刊: 作者:Jiajun Wu; Jun Ye; Junhong Chu 出版日期:2024-02-13 |
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(2025-6-4)