Usability Evaluation on Website Using the Cognitive Walkthrough Method

Usability testing conducted on the PT Beli Jelantah Trafiguras website was carried out with the aim of identifying and analyzing the level of usability of the website, finding various new problems related to usability that are felt directly by website users, as well as providing recommendations for improvements in the form of analysis that can improve design and functionality on linked websites. The method used in this research is the Cognitive Walkthrough method with 10 (ten) respondents. The results of this study indicate that the related website still has several interface problems, such as unclear colors and font sizes, too many and ambiguous logos, incomplete registration instructions, and so on. The linked website also has a medium usability level with an effectiveness level of 67.5% and an efficiency level of 57.9%.