Working with Industrial Cobots: The Influence of Reliability and Transparency on Perception and Trust

Industrial human-robot collaboration (HRC) is not yet widely spread but on the rise. This development raises the question about properties collaborative robots (cobots) need, to enable a pleasant and smooth interaction. Therefore, this study investigated the influence of transparency and reliability on perception of and trust towards cobots. A video-enhanced online study with 124 participants was conducted. Transparency was provided through the presentation of differing information, and reliability was manipulated through differing error rates. The results showed a positive effect of transparency on perceived safety and intelligence. Reliability had a positive effect on perceived intelligence, likeability and trust. The effect of reliability on trust was more pronounced for low transparent robots. The results indicate the relevance of carefully selected information to counteract negative effects of failures. Future research should transfer the study design into a real-life experiment with more fine-grained levels of transparency and reliability.