Exploration and Path Analysis of The Negative Impact of Digital Tools in The TOE Framework

[Research Objective] In the context of the rapid development of digital governance, understanding and analyzing the burden level of digital tools in the process of serving digital governance from multiple perspectives is an important prerequisite for improving the capacity and accuracy of government digital governance, promoting sustainable public participation, and maximizing digital value in the new era. [Research Method] By constructing a model of the burden of digital tools caused by technical, organizational and environmental factors on the public based on the TOE framework, using SPSS for data testing based on 275 research questionnaires, and using fuzzy set qualitative comparative analysis (fsQCA) to explore the linkage ways and paths of the burden-increasing effect of digital tools in a holistic perspective. [Research findings] does not constitute a necessary condition for high levels of digital tool affordances under a single condition, but improving users' digital literacy plays a more general role in optimising the efficiency of digital tool use. According to the results, there are five dominant patterns that have a significant impact, i.e. the driving paths that lead to high levels of digital tool affordability are characterised by a "homogeneous approach". In the cross-group study, significant differences were found in the driving paths of high digital tool affordability by group, depending on the level of digital tool mastery. This paper suggests that the government should continue to pay attention to affordability levels, rationalise the use of financial resources, improve the level of digital tool adaptation, and innovate the existing performance evaluation system for digital governance indicators.