机器人
服务(商务)
服务机器人
心理学
人机交互
风格(视觉艺术)
计算机科学
应用心理学
社交机器人
订单(交换)
广告
社会心理学
营销
人工智能
移动机器人
业务
机器人控制
考古
财务
历史
作者
Alessandra Rossi,Alessandro Caputo,Alessio Scafora,Silvia Rossi
标识
DOI:10.1109/hri53351.2022.9889629
摘要
This work investigated how robots with different service style in food industries are perceived by customers. We analysed responses from 53 participants who evaluated the video interaction of a robot waiter while taking orders and that delivered a customer service experience based on different styles of a service robot interaction (service-focused vs. social-focused). Results indicated that social-focused robots are perceived to have more natural and pleasant behaviours compared with service-focused robots, and therefore better accepted by customers. Social-focused robots were also perceived as having a more persuasive effect on the users' choices. In contrast, service-focused robots were perceived as hasty, and participants did not feel in charge of the food choices to order.
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