Extended belief rule-based method for the assessment of matching between rescue tasks and volunteers

Purpose This paper aims to solve the major assessment problem in matching the satisfaction of psychological gratification and mission accomplishment pertaining to volunteers with the disaster rescue and recovery tasks. Design/methodology/approach An extended belief rule-based (EBRB) method is applied with the method's input and output parameters classified based on expert knowledge and data from literature. These parameters include volunteer self-satisfaction, experience, peer-recognition, and cooperation. First, the model parameters are set; then, the parameters are optimized through data envelopment analysis (DEA) and differential evolution (DE) algorithm. Finally, a numerical mountain rescue example and comparative analysis between with-DEA and without-DEA are presented to demonstrate the efficiency of the proposed method. The proposed model is suitable for a two-way matching evaluation between rescue tasks and volunteers. Findings Disasters are unexpected events in which emergency rescue is crucial to human survival. When a disaster occurs, volunteers provide crucial assistance to official rescue teams. This paper finds that decision-makers have a better understanding of two-sided match objects through bilateral feedback over time. With the changing of the matching preference information between rescue tasks and volunteers, the satisfaction of volunteer's psychological gratification and mission accomplishment are also constantly changing. Therefore, considering matching preference information and satisfaction at two-sided match objects simultaneously is necessary to get reasonable target values of matching results for rescue tasks and volunteers. Originality/value Based on the authors' novel EBRB method, a matching assessment model is constructed, with two-sided matching of volunteers to rescue tasks. This method will provide matching suggestions in the field of emergency dispatch and contribute to the assessment of emergency plans around the world.