Customer Requirement Management in Product Development: A Review of Research Issues

The importance of customer requirement management in product development has been well-recognized in both academia and industry alike. This article provides a comprehensive review of the state-of-the-art research in this field. Customer requirement management entails various issues related to requirement elicitation, analysis, and specification, as well as the requirement management process. With respect to a holistic view of customer requirement management, key challenges and future research directions are identified.