Using social media for efficient brand marketing: An evaluation of Chinese Universities using Bilibili

As the higher education market becomes increasingly competitive, Chinese universities are competing to develop brand marketing programmes on social media platforms, with significant differences in performance. This paper divides universities' social media marketing processes into two stages: the production-operation stage and the marketing communication stage. It constructs a two-stage data envelopment analysis (DEA) model to evaluate the brand marketing efficiency of 296 Chinese universities on the Bilibili video-sharing platform to provide strategic proposals for social media marketing. The results show that 10 universities perform efficiently in the production-operation stage, while 11 universities perform efficiently in the marketing communication stage. The gap in marketing efficiency is relatively large across Chinese universities. Most universities perform unsatisfactorily because of their redundant input or insufficient output. To improve the brand marketing efficiency on Bilibili, universities should pay more effort into quality rather than quantity of input, produce high-quality videos continuously and build and maintain fan loyalty.