心理学
社会心理学
宽恕
组织公正
感知
经济正义
应对(心理学)
组织行为学
组织识别
多级模型
建设性的
组织承诺
过程(计算)
操作系统
精神科
机器学习
新古典经济学
经济
神经科学
计算机科学
摘要
Drawing on fairness heuristic theory (Lind, 2001, 2002), it was predicted that how employees cope with an unfair event-whether they are more or less forgiving, and whether they are more or less vengeful-will depend jointly on (a) their perceptions of overall organizational justice and (b) the degree to which they focus on their own interests or on the interests of others. Data were collected in a 2-part field survey of 153 employees who reported their responses to a recent unfair event. Hierarchical regression analyses (controlling possible 3rd variable explanations) revealed the 2 predicted 2-way interactions. Perceptions of overall organizational justice (a) facilitated forgiveness among those with strong other-orientation, and (b) suppressed revenge among those with strong self-concern. Together, the data suggest that perceiving one's organization as a fair entity can shape proximal responses to unfair events, simultaneously facilitating constructive responses in some employees, and suppressing destructive responses in other employees. Theoretically, the findings are consistent with the idea that overall justice fulfills psychological needs that are differentially relevant to employees as a function of their chronic attention to others or to themselves, which in turn enables them to cope with unfair events more beneficially. The data have implications for the study of workplace forgiveness and revenge, as well as more broadly for the literatures on organizational justice and workplace mistreatment.
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