Exploring and exploiting knowledge : research on knowledge processes in knowledge-intensive organizations

All rights reserved. No part of this publication may be reproduced, stored in retrieval systems, or transmitted, in any form or by any means, electronic, mechanical, photocopying, microfilming, recording, or otherwise, without permission in writing from the publisher. Multiprint Oy / Otamedia Espoo 2008 Knowledge, and how it is utilized, is the most important source of competitive advantage for a growing number of companies and organizations. Knowledge workers predominantly work from knowledge, with knowledge, and for knowledge. This study explores how employees in knowledge-intensive organizations actually utilize information and knowledge. The study has three research questions: 1) How do employees in knowledge-intensive organizations operate with information and knowledge? 2) How are organizational practices and technological tools related to the flow of information and knowledge? 3) How do different knowledge processes generate a knowledge flow? Based on the literature and a pilot study, a model of knowledge