先天与后天
协同生产
大流行
2019年冠状病毒病(COVID-19)
服务(商务)
服务设计
设计思维
公共关系
工程类
社会学
心理学
政治学
服务交付框架
医学
业务
营销
机械工程
病理
传染病(医学专业)
疾病
人类学
作者
Mingzhu Li,Miso Kim,Li-Ying Huang,Houjiang Liu
标识
DOI:10.1080/14606925.2023.2259240
摘要
AbstractDuring the COVID-19 pandemic, seniors were required to strictly isolate themselves, as the disease affects them disproportionately. Simultaneously, seniors had particular difficulty adjusting to the new reality because they had little experience using digital technologies. This paper presents a service design project implemented to alleviate the social isolation in senior homes during the pandemic. The team utilized a persuasive design strategy to create a six-step service design process with three cycles to nurture the participation of senior residents and facilitate coproduction. The outcome included technology education, communication channels, art events, and tools to support staff in continuing to coproduce the services.Keywords: Design for seniorsCOVID-19 and designservice designservice coproductionpersuasive designdesign for participation Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationNotes on contributorsMingzhu LiDr. Mingzhu Li is an associate professor in the Department of Industrial Design at Jiangsu University.Miso KimDr. Miso Kim is an associate professor in the Department of Art + Design at Northeastern University.Liqing HuangLiqing Huang is an associate professor in the Department of Industrial Design at Jiangsu University.Houjiang LiuHoujiang Liu is a design researcher at the Center for Design at Northeastern University.
科研通智能强力驱动
Strongly Powered by AbleSci AI