A Job Killer or a Job Creator? The Adoption of AI in Organizations

Organiations use Artificial Intelligence (AI) tools and solutions to acheive operational and strategic objectives. As a result, AI could replace human labor in some jobs, but could also create new jobs and positions for other labor. However, there is lack of studies about the impact of AI in replacing existing jods or creaing new ones on the organizational intention to adopt AI. Therefore, this study aimed at a better understanding about the impact of AI on organizations, and how the availablity of AI tools and associated risks could affect the organizational adoption of AI, by developing and validating a conceptual model of intention to adopt AI in organization in a developing country; the United Arab Emirates (UAE). A quantitative method was followed by gathering 266 online survey responses from IT professionals at telecom, banks and IT companies, to test the model through Partial Least Squares-Structural equation modelling approach. The findings revealed that AI availability, perceived risk controls, ‘AI ability to replace current job positions’, and ‘AI ability to create new jobs’ significantly impact the organizational intention to adopt AI technologies to support business processes in UAE. The research also provides theoretical contributions to the literature through the validating research model and practical implications to organization’s senior managers and technology officers and suggests some future research directions.