Designing electronic use policies to enhance employee perceptions of fairness and to reduce cyberloafing: An empirical test of justice theory

Organizations are attempting to curtail cyberloafing or employee use of company Internet and email systems for non-work purposes by implementing electronic use policies, but their design is based on anecdotal support instead of theory or empirical research. Using procedural justice theory, we propose policies containing signed versus implied consent, for cause versus periodic monitoring, zero tolerance or progressive discipline versus managerial discretion in disciplinary procedures, and appeals to peers or management versus no appeals will improve employee perceptions of policy fairness and thus, decrease cyberloafing. Results from two experiments and a field study found that zero tolerance, progressive discipline, and appeal processes were related to higher perceptions of policy fairness while periodic monitoring was related to less cyberloafing.