DESIGN, DEVELOPMENT AND USABILITY EVALUATION OF AN ONLINE WEB-BASED LOST AND FOUND SYSTEM

Losing your personal belongings can be a very frustrating experience. The main goal of this research paper is to address the lost and found issues by automating all the manual steps involved in the current practice and procedures at educational institutions. An online web-based lost and found system was planned, designed, implemented, and evaluated. The researcher used several technology tools to develop the new system. In addition, an eye tracking-based usability study was planned, designed and conducted on the new system to assess its effectiveness, efficiency, usefulness, and usability aspects. The eye tracking data were recorded, collected and analyzed. The findings from the usability study indicate that students were very satisfied with the functionality, effectiveness and efficiency of the system as well as pleased with the quality of its user experience. So, having such a new system deployed on campus will be of great beneficiary for students at higher education institutions.