Social Media Metrics: How to Measure and Optimize Your Marketing Investment

Foreword. Acknowledgments. Introduction: Getting Started-Understanding the Ground Rules. Chapter 1 Getting Focused-Identifying Goals. Chapter 2 Getting Attention-Reaching Your Audience. Chapter 3 Getting Respect-Identifying Influence. Chapter 4 Getting Emotional-Recognizing Sentiment. Chapter 5 Getting Response-Triggering Action. Chapter 6 Getting the Message-Hearing the Conversation. Chapter 7 Getting Results-Driving Business Outcomes. Chapter 8 Getting Buy-In-Convincing Your Colleagues. Chapter 9 Getting Ahead-Seeing the Future. Appendix: Resources. Index.