Bridging the Digital Divide: Factors affecting elderly users' engagement with online government services in post-COVID China

This study explores factors affecting elderly users’ continued use of online government services in post-COVID China. Amid rapid digitalization and an aging population, older adults face challenges like low digital literacy, security concerns, and interface complexity. Using a mixed-methods approach, the study examines how system quality, service design, and social support impact user satisfaction and engagement. It also evaluates policy measures such as digital training and service simplification. Findings highlight the roles of usability, trust, and family/community support, offering insights to enhance digital inclusion and bridge the intergenerational digital divide in China's e-government development.