资源(消歧)
变量(数学)
竞争优势
基于资源的视图
过程(计算)
产业组织
业务
钥匙(锁)
营销
样品(材料)
服务(商务)
实证研究
工作(物理)
业务流程
经济
知识管理
微观经济学
计算机科学
在制品
工程类
色谱法
计算机网络
数学
计算机安全
化学
哲学
数学分析
机械工程
操作系统
认识论
作者
Gautam Ray,Jay B. Barney,Waleed A. Muhanna
摘要
Abstract A growing body of empirical literature supports key assertions of the resource‐based view. However, most of this work examines the impact of firm‐specific resources on the overall performance of a firm. In this paper it is argued that, in some circumstances, adopting the effectiveness of business processes as a dependent variable may be more appropriate than adopting overall firm performance as a dependent variable. This idea is tested by examining the determinants of the effectiveness of the customer service business process in a sample of North American insurance companies. Results are consistent with resource‐based expectations, and they show that distinctive advantages observable at the process level are not necessarily reflected in firm level performance. The implications of these findings for research and practice are discussed along with a discussion of the relationship between resources and capabilities, on the one hand, and business processes, activities, and routines, on the other. Copyright © 2003 John Wiley & Sons, Ltd.
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