How new technology impacts airport’s service quality and behavioral intentions

Airports continuously enhance the quality of their services, adopting new technologies to improve passengers' experience. The current study explores how autonomous attributes, service quality, and passenger intentions relate to airport passenger terminals, applying factor analysis and a structural equation model. Introducing new technology impacts the service quality and influences passengers' behavioral intentions to revisit and recommend it to others. This study offers insight into how passengers perceive the integration of new technology at airport terminals and provides a clearer understanding of the relationship between passengers' travel intentions and their experiences with new technologies.