Critical Success Factors in Enterprise Resource Planning Implementations

Search for Enterprise Resource Planning (ERP) systems and one will find a plethora of information on both successful and unsuccessful systems implementations. The benefits of successful ERP implementations have been verified by numerous studies. However, the critical success factors, those that truly help lead an organization to success, are still being researched.This chapter seeks to further the study of the critical success factors of ERP implementations by using statistical analysis to further delineate the patterns of adoption of the various concepts. Through the use of a cross-sectional mail survey, the authors offer empirical evidence of critical success factors that will enable practitioners to improve their chances of ERP project success. Additionally, this study furthers the academic theory of ERP implementations that can benefit future studies.