Structural Relationships among Hotel Frontline Employees’ Job Crafting, Job Burnout and Job Engagement: Focused on the Mediating Effect of Job Burnout

This case study analyzed hotel frontline employees’ job crafting and job engagement. It particularly tested the mediating effects of job burnout on the relationships between job crafting and job engagement. By doing so, this study provides implications for more effective business performance and human resource management in the hotel business. The results can be summarized as follows: There were three effects resulting from a hotel frontline employees’ job crafting which are: negative effects on job burnout, positive effects on job engagement and negative effects on job engagement. Furthermore, hotel frontline employees’ job burnout played a mediating role in the relationship between job crafting and job engagement. This study presents theoretical and practical implications to improve organizational effectiveness and enhance management performance in a hotel environment where human resource management is important.