Transforming business-to-business marketing from tradition to digitalization: a taxonomic review of current trends, methodologies and future paths

电流(流体) 商业模式 数据科学 营销 业务 工程类 计算机科学 电气工程
作者
Shashi Shashi,Myriam Ertz,Roberto Cerchione,Vikas Kumar
出处
期刊:Journal of Business & Industrial Marketing [Emerald Publishing Limited]
卷期号:40 (6): 1335-1354 被引量:9
标识
DOI:10.1108/jbim-02-2024-0074
摘要

Purpose Despite the numerous benefits of digitalization, many business-to-business (B2B) firms have yet to rely on data-driven decision-making, wavering the decision to adopt digital marketing practices. Topical scholarship is scattered across disciplines, schools of thought and methodological approaches, leading to an inability to suggest better management practices. This study aims to review the extant B2B marketing digitalization literature and addresses these concerns. Design/methodology/approach This paper conducted a systematic literature review of 96 high-quality articles extracted from the Web of Science database. Thereafter, this paper carried out descriptive statistical and content analyses of these articles. Findings Six primary research streams have been identified, and 16 research propositions have been formulated to comprehensively overview the B2B marketing digitalization landscape. The study delves into the factors and barriers influencing the pace of B2B marketing digitalization, sales lead generation and sales performance. Additionally, it introduces B2B digital value creation frameworks, emphasizing the crucial role of marketing analytics and decision tools in effective B2B marketing. The research also underscores various digitalization strategies aimed at bridging the digitalization gap in B2B companies at both strategic and tactical levels. Finally, the study presents an agenda to stimulate future research on theoretical and managerial topics critical to enriching the field. Originality/value This research outlines 16 research propositions that could be further tested to get more detailed insights into the digitalization of B2B marketing. Additionally, practitioners, authorities and researchers in the field may find this review valuable as it provides a comprehensive overview of current research in the domain.
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