Most Learning Management Systems (LMSs) provide support for the facilitation of assessment
events through tools that manage quizzes, discussions, assignments and summative results.
However, these assessment tools are generally less extensively utilised than other content
delivery and discussion tools. In this article it is shown why and how assessment and
communication tools are used for courses in the Department of Industrial and Systems
Engineering. The successes and frustrations associated with the use of WebCT assessment tools
are shared. It is concluded that assessment tools of LMSs are not the solution to all sound
pedagogical practices, but they have tremendous potential for streamlining and enhancing the
quality of the learning and assessment processes.