| 标题 |
Constructive Resistance in the Frontlines: How Frontline Employees’ Resistance to Customer Incivility Affects Customer Observers |
| 网址 | |
| DOI | |
| 其它 |
期刊:Journal of Service Research 作者:Omid Kamran‐Disfani; Ramin Bagherzadeh; Ashok Bhattarai; Maryam Farhang; Lisa K. Scheer 出版日期:2022-11-29 |
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(2025-6-4)