| 标题 |
Robot service failure: interaction effect of robot language style and customers’ sense of humor on service failure recovery |
| 网址 | |
| DOI | |
| 其它 |
期刊:Journal of service theory and practice 作者:Yunxia Shi; Bu Zhang; Rumeng Zhang; Lingling Yu 出版日期:2025-11-28 |
| 求助人 | |
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(2025-6-4)