计算机科学
互惠的
认知
机制(生物学)
认知科学
社会分布认知
任务(项目管理)
人机交互
边疆
知识管理
工作(物理)
认知系统
复杂系统
任务分析
认知地图
人工智能
认知建筑学
数据科学
过程管理
标识
DOI:10.5465/amr.2024.0546
摘要
As humans and AI increasingly work together in organizations, how can they dynamically allocate tasks and roles amid evolving task demands? Humans and AI represent the world in distinct yet complementary ways, creating both performance opportunities and coordination challenges for human–AI collaboration (HAIC). Tackling this, we advance a novel theory of “hybrid cognitive alignment” (HCA) as an emergent coordination mechanism that explains microprocesses leading to a functional compatibility between human and AI, enabling both parties to anticipate and adapt to each other. We apply the taskwork–teamwork framework to explain what needs to align, and create an AI-typology to elucidate how HCA can be achieved. We delineate how humans collaborate with “tool-like,” “assistant-like,” “rigid-teammate-like,” and “teammate-like” AI through four distinct pathways to develop instrumental, contextualized, prescribed, and reciprocal alignments. Our theory complements the current top-down organization design approach with a bottom-up, emergent perspective. We highlight AI’s material properties as a distinctive driver of emergent coordination in HAIC, in parallel to human–AI’s iterative exchanges. Our work creates a new theoretical frontier for the coordination literature, helps to synthesize mixed findings regarding HAIC effectiveness, and generates implications for designing and deploying AI as a collaborator.
科研通智能强力驱动
Strongly Powered by AbleSci AI