Applications of disruptive digital technologies in hotel industry: A systematic review

This study aims to review and synthesise the contributions of disruptive digital technologies to hotel performance. A sample of 3,914 articles was extracted from the Web of Science and Scopus databases. After screening by two content assessors, a total of 79 articles related to the applications and adverse impacts of digital technologies in the hotel industry were identified and reviewed. The study synthesised the literature on the contributions of various technologies to six hotel performance dimensions: financial, competitiveness, quality of service, resource utilisation, flexibility, and innovation. The directions for future studies were suggested based on the identified gaps in existing studies. The study contributes to the literature by synthesising and giving structure to what we know about the applications of disruptive digital technologies in the hotel sector and suggests future research directions. • More studies on smart systems, information systems, e-business, and virtual reality are required. • Only six studies investigated hotel employees’ perspectives of digitalization in the hotel sector. • Contributions of digital technologies to flexibility and innovation have received less attention. • More attention should be devoted to Cybersecurity in hotel studies.