工作投入
任务(项目管理)
独创性
工作(物理)
服务(商务)
工作表现
代理(哲学)
工作设计
服务交付框架
工作业绩
心理学
应用心理学
知识管理
社会心理学
计算机科学
工作满意度
业务
营销
管理
工程类
社会学
创造力
机械工程
经济
工商管理
社会科学
作者
Inge L. Hulshof,Evangelia Demerouti,Pascale M. Le Blanc
出处
期刊:Career Development International
[Emerald (MCB UP)]
日期:2020-03-02
卷期号:25 (4): 355-371
被引量:29
标识
DOI:10.1108/cdi-05-2019-0111
摘要
Purpose This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement. Design/methodology/approach Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data. Findings Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement. Originality/value The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.
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