砖混砂浆
探索性研究
服务(商务)
业务
商业
产业组织
运营管理
工程类
营销
计算机科学
互联网
万维网
社会学
人类学
作者
Chee‐Wee Tan,Izak Benbasat,Ronald T. Cenfetelli
标识
DOI:10.25300/misq/2016/40.1.01
摘要
E-commerce service failures have been the bane of e-commerce, compelling customers to either abandon transactions entirely or switch to traditional brick-and-mortar establishments. Yet, there is a paucity of studies that investigates how such failures ma
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