An Evaluation of Uncertainty and Anticipatory Anxiety Impacts on Technology Use

How does uncertainty and anticipatory anxiety impact technology use? Earlier research has consistently suggested that uncertainty and anticipatory anxiety adversely impels one’s logical judgments, decisions, and behaviors. In this paper, we examine the under-examined combined influence of uncertainty and anticipatory anxiety on technology use. This paper aims to provide a more comprehensive understanding of the role uncertainty and anticipatory anxiety play in explaining technology use. Analyses of data from 449 technology users revealed that a person’s uncertainty and anticipatory anxiety due to unforeseen/unpredicted circumstances and outcomes could lend to a better understanding of a user’s behavioral intention and use. We discuss the implications of our research and also point to future research directions.