‘Taking the router shopping’: How low-income families experience, negotiate, and enact digital dis/connections

Within digital media scholarship, there are significant bodies of literature investigating forced disconnection (‘digital exclusion’) and voluntary disconnection (‘digital disconnection’) but there is little research addressing entanglements between them. This article explores how bringing together these bodies of literature through an empirical study offers new pathways and considerations for both areas. In doing so, we draw on qualitative data about the forms of disconnection experienced, negotiated, and enacted by low-income families in regional Australia before and during their participation in a digital inclusion initiative that provided them with Internet connections and laptops. We argue that their experiences illustrate the complex interplay of voluntary and involuntary factors that shape socially situated practices of disconnection. We also identify further implications for inclusion and disconnection research, including the need to recognise that within digital inclusion initiatives, participants’ non-use of provided technologies does not necessarily indicate failure but may instead be a positive outcome.