灵活性(工程)
骄傲
服务提供商
业务
员工激励
背景(考古学)
营销
工作动机
产品(数学)
员工调查
集合(抽象数据类型)
工作(物理)
服务(商务)
服务质量
知识管理
员工敬业度
公共关系
工程类
计算机科学
管理
几何学
政治学
数学
法学
程序设计语言
经济
古生物学
生物
机械工程
标识
DOI:10.1080/09537287.2016.1206219
摘要
This research investigates how intrinsic and extrinsic motivation factors contribute to employee motivation in providers of product-service systems (PSS). Employee motivation determines the quality of the delivered service and is thus an area of great importance for PSS providers. We present rich case-based data collected through semi-structured interviews, a survey and secondary sources. The analysis showed the particularly high importance of intrinsic and individual motivation factors such as the fulfilling nature of the work and skill development showing the ownership and pride service employees took in their work. Further, the organisation needs to set the context of high employee motivation by enabling flexibility and performance feedback. Our research contributes to the literature by providing a first empirical study of employee motivation in PSS providers and thus providing important insights on the implementation of a servitisation strategy.
科研通智能强力驱动
Strongly Powered by AbleSci AI