Management--concepts, practices, and skills

Part 1 Introduction: management - an overview the manager's environment social responsibility and business ethics. Part 2 Decision making and planning: managerial decision making the planning process strategic planning. Part 3 Organizing: the organizing process and informal organization organizing concepts and organizational structure human resource management and the staffing function. Part 4 Influencing: motivation leadership communication group performance, intergroup behaviour and conflict power, organizational politics and stress organizational culture change and development. Part 5 Controlling: the controlling process controlling techniques. Part 6 Special topics: management in the multinational enterprise production and operations management management information systems.