Paradoxes in Digital Government: A Systematic Literature Review

This study aims to unravel the complexities of paradoxes in digital government. Through a focused analysis of 35 rigorously selected articles, adhering to PRISMA guidelines, this research codifies seven paradoxes, categorized into ‘Internal Governance Paradoxes’ and ‘External Engagement Paradoxes’. These paradoxes arise from conflicting values among governments, employees, citizens, and businesses, reflecting both the intricacies of decision-making within government organizations and the dynamics of their interactions with external stakeholders. This paper also proposes a handling strategy that guides stakeholders in collaboratively creating public value through interventions in technology, organization, and environment (TOE). By mapping the landscape of digital government paradoxes and suggesting potential mechanisms for their resolution, this study contributes to the field, paving the way for more effective and coherent digital governance strategies.