供应链
供应链管理
过程管理
业务
采购
供应管理
质量(理念)
认证
质量管理
服务管理
供应链风险管理
全面质量管理
战略管理
知识管理
营销
计算机科学
经济
精益制造
管理
服务(商务)
功率(物理)
哲学
物理
认识论
量子力学
标识
DOI:10.1016/j.jom.2007.06.004
摘要
Abstract Researchers in supply chain management have found over the past two decades that supply management should be not merely a purchasing function but a strategic tool for supply chain integration. Supply management, the cornerstone of the integration of industrial supply chains, has evolved as a key research area. Based on quantitative and qualitative investigations of 225 electronics manufacturing firms, we examine the organizational impacts of strategic supply management (SSM) and the contexts of company size, process type, ISO 9000 certification, and quality management (QM) implementation that facilitate such an endeavor. We reveal that SSM is essentially a quality management initiative that requires bilateral efforts for continuous improvement and thus is not associated with the basic requirements of ISO 9000. We find that SSM improves on‐time shipments, reduces operational costs, and leads to customer satisfaction and improved business performance. Developed based on contemporary premises in supply chain and QM, this research refines our understanding of the relationships among quality initiatives, SSM, and organizational performance.
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