The Cardiac Direct Access Clinic: Improving Urgent Access while Reducing Unnecessary Emergency Department and Inpatient Utilization

Emergency department (ED) crowding, constrained inpatient capacity, and long waits for outpatient cardiology delay care for patients with urgent cardiac symptoms. In 2016, the Beth Israel Deaconess Medical Center opened a non-ED-based, cardiologist-staffed Cardiac Direct Access Clinic with examination rooms, an infusion room, and six overnight observation beds to provide rapid specialty evaluation and short-stay care. Using administrative data and contribution-margin analyses, the authors assessed operational, clinical, and financial outcomes and summarized implementation strategies. Of 11,121 total patients seen in the clinic, 4239 patients - those most likely to have otherwise been sent to the ED - were admitted on the same day of referral. Of those patients, 59% were discharged home, 39% were managed in the Cardiac Direct Access Clinic's overnight unit, and 7% ultimately were admitted to inpatient floors. Among 1467 patients discharged from the overnight unit, the 30-day return rate to the ED was 6.4%. Overall patient experience scores were higher for the clinic than for the ED - 84.7 versus 56.9. Annual labor and supply costs for the clinic totaled approximately US$1.8 million. The contribution margin derived from the clinic's operations (US$245,000), admissions originating from the clinic (US$303,000), and inpatient capacity created (US$1.34 million) produced an estimated US$2.4 million annual contribution margin, underscoring financial sustainability. Key enablers included centralized prior-authorization teams, state approval to operate as an alternative care space for inpatient-level services, and codified diversion pathways for the ED and urgent care.