类型学
背景(考古学)
独创性
品牌社群
内容分析
心理学
价值(数学)
消费者行为
广告
营销
社会学
业务
社会心理学
品牌管理
计算机科学
古生物学
社会科学
机器学习
创造力
人类学
生物
作者
Jitpisut Bubphapant,Amélia Brandão
出处
期刊:Qualitative Market Research: An International Journal
[Emerald Publishing Limited]
日期:2023-12-15
卷期号:27 (1): 129-155
被引量:7
标识
DOI:10.1108/qmr-02-2023-0026
摘要
Purpose This paper aims to bridge the gap by understanding the context of ageing consumer behaviour in the online community. Specifically, this research seeks to identify which content typologies are critical to generating high engagement levels and, consequently, online brand advocacy and to understand the underlying motivation behind consumer online engagement. Design/methodology/approach A netnographic approach was used to comprehensively analyse older consumers’ online communities on Facebook, namely, “Silversurfers”. A total of 3,991 posts were included in the study and analysed using a content analysis approach over two years, from 2020 to 2022. Findings Results revealed that photography is the most active media type among older consumers. This study extends the literature on content marketing, identifying 17 new content types that reflect the four motivation states of older consumers to engage with the online community: cognitive/informative oriented, affective/emotional oriented, co-creation/interactive oriented and nostalgic oriented. Moreover, this investigation stressed affective/emotional oriented and nostalgic oriented as the primary motivations for higher engagement levels. Originality/value The older population is growing, which makes the ageing market potentially huge. However, more literature needs to address it, especially in online communities. Finally, to the best of the authors’ knowledge, this study develops an original content typology framework in which firms can consider implementing effective content typology strategies for the older consumer segment.
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