e-Government initiatives in Egypt: evaluating effectiveness and implementation challenges

Abstract The following research will be based on assessing the success of e-government projects in Egypt, the issues that influence the implementation process of governmental capacity to provide citizens with governmental services. The study examines the direct relationship between e-government initiatives, the quality of public services, a moderating effect of IT capability on the relationship in the context of the Egyptian government. This study evaluates the effectiveness of e-government initiatives in Egypt, the challenges impacting their implementation in enhancing public service delivery. Using a quantitative approach with structural equation modeling (SEM), the research surveyed government officials, IT professionals, citizens across various Egyptian governorates to examine the relationship between e-government initiatives, public service quality, the moderating role of IT capability. Findings confirm that e-government initiatives significantly improve public service delivery, efficiency, citizen satisfaction (H1 accepted), with IT capability acting as a critical moderator that amplifies these effects (H2 accepted). However, disparities in performance in various sectors of the government point to the issue of infrastructural gaps, organizational evasiveness as the major obstacles. The findings are empirical evidence that the Middle East, North Africa region have effective e-government, this gives the policymakers some insights such as the focus on high standards of IT infrastructure, organizational preparedness to achieve successful digital transformation.