Unfolding the Types of Organizational Inertia in Information Systems Adoption

Even though a company is willing to adopt an information system, there is often some organizational inertia associated with the adoption process. In this paper, we explore the types of inertia in IS adoption in the context of a specific business process. Drawing on seven case studies where inertia can be observed, we illustrate the inertia types found in earlier research and find indication for the existence of two new types of inertia: externality inertia and mimetic inertia.