社会性
心理学
感知
透视图(图形)
款待
酒店业
社会心理学
社交机器人
社会关系
机器人
旅游
移动机器人
计算机科学
神经科学
生物
人工智能
生态学
法学
政治学
机器人控制
作者
Bo Song,Meng Zhang,Peipei Wu
标识
DOI:10.1016/j.ijhm.2022.103278
摘要
The technology and sociality of service robots in the hospitality industry are integrated into iTAM from the perspective of human–robot interactions. The empirical results of the functional-social perceived model show that both functional and social perceptions mediate the relationship between human–robot interaction and the intention to use robots, and that the mediating effect of technology is stronger than that of social perception. In terms of functional perception, the mediating effect of perceived usefulness was stronger than that of perceived ease of use. In terms of social perception, the mediating effect of perceived enjoyment was significant, while the mediating effect of rapport and trust was not. Therefore, customers' perceived enjoyment is stronger than that of rapport and trust. • HRI is explored by integrating robots’ intelligence and users’ self-efficacy. • Both functional and social perception mediate use intention in HRI. • The mediating effect of perceived usefulness is stronger than ease of use. • Enjoyment plays mediating role significantly compared with rapport and trust.
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