连续性
新颖性
扩展(谓词逻辑)
计算机科学
个性化
感知
知识管理
钥匙(锁)
信息系统
互联网隐私
心理学
万维网
社会心理学
计算机安全
工程类
电气工程
神经科学
程序设计语言
作者
Sara Moussawi,Marios Koufaris,Raquel Benbunan‐Fich
标识
DOI:10.1080/0960085x.2021.2018365
摘要
Personal Intelligent Agents (PIAs), such as Apple's Siri and Amazon's Alexa, are different from traditional information systems. They possess unique design features and are increasingly available through various technological devices. Due to PIAs' relative novelty, little is known about the determinants of their continued use. An investigation into PIAs' characteristics and their impact on users' post-adoption evaluations is expected to have theoretical and practical implications for PIA design and sustained usage. Our research model integrates perceptions of intelligence, anthropomorphism, and self-extension into the unified model of information technology continuance. Our findings show the key role of perceived intelligence of the PIA on continuance intention and indicate that hedonic perceptions of the agent become less important during post-adoption. Our results also highlight the role of perceived ownership and personalisation as antecedents of perceived self-extension.
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