Sustainable last mile delivery on e-commerce market in cities from the perspective of various stakeholders. Literature review

In the literature, city logistics in terms of last mile delivery on the e-commerce market is quite new area of research that is not thoroughly investigated. It can be observed that there are many papers discussing various topics from the perspective of different groups of stakeholders such as residents, governments, shippers, receivers, transport companies (CEP), and others. However, there is no holistic approach covering the presented field of research. Therefore, the paper’s purpose is identification of trends in sustainable last mile delivery on e-commerce market in cities from the perspective of various stakeholders. The research method that serves the paper’s purpose is systematic literature review in the above-presented field performed through traditional method and machine learning (VOSviewer). In order to conduct critical analysis of published sources, the Web of Science and Scopus databases were applied. The paper's added value is a comprehensive approach to sustainable city logistics of last mile delivery that includes all stakeholders' perspectives and the identification of trends in this area. During the critical literature analysis, authors identified the relations between stakeholders, the fields of the research, and the trends for developing sustainable last mile delivery on the e-commerce market. It should be noted, that recent articles discuss newer technological and organization solutions, such as IoT, autonomous vehicles, crowd-shipping, parcel lockers, and concentrate on the behavior analysis of e-customers.