Diversity of network communication mode and interpersonal interactions: Relationship with social support and well-being

Social interactions today expand beyond in-person interactions. Therefore, it is important to recognize that social interactions can occur with social network members across multiple communication modes (in-person, phone, and online). The current study explored the role that social support plays in the relationship between mode frequency (in-person, phone, and online), network communication mode diversity (breadth and evenness of communicating with network members via different communication modes), and well-being (positive affect, stress, and loneliness) from the 3-year UCNET (UC Berkley Social Networks Study, N = 1159) dataset. The study contained samples for two age groups (cohorts) – 21–31 year-olds and 50–70 year-olds, which also allowed for an exploration of age differences in these relationships. Longitudinal random-intercept cross-lagged panel models (RI-CLPM) showed a high degree of stability over the 3 years for all variables. Cross-sectional structural equation mediation models showed that social support mediated the relationships of mode frequency (in-person, phone, and online) and network communication mode diversity with well-being (more positive affect and less loneliness and stress). Age differences were found in the relationship between frequency of communication modes and social support, in that the frequency of communication mode was positively related to social support for younger adults, but not for middle-aged/older adults. Current findings provided future research directions geared toward further understanding of the mode frequency and network communication mode diversity constructs and how they relate to various psychosocial outcomes.