质量功能配置
特里兹
质量屋
工程类
鉴定(生物学)
新产品开发
产品设计
质量(理念)
顾客满意度
客户的声音
系统工程
工业工程
制造工程
产品(数学)
计算机科学
运营管理
数学
客户保留
价值工程
经济
几何学
营销
经济
服务质量
生物
服务(商务)
哲学
认识论
植物
业务
作者
Fanglan Zhang,Minglang Yang,Weidong Liu
标识
DOI:10.1016/j.cie.2014.07.019
摘要
A multidisciplinary approach integrating method of identification of customer satisfaction needs (CSNs), the House of Quality (HoQ) chart of quality function deployment (QFD), theory of innovation problem solving (TRIZ) and fuzzy group decision-making theory for ergonomic product innovative design and evaluation in the early design stages was proposed. An integrated model and the approach procedures consists of four steps. In step 1, identification of CSNs is based on a data source triangulation approach, questionnaire survey, 5-point liner numeric rating scale, factor analysis, and Cronbach’s coefficient alpha statistic are utilized to guarantee that the CSNs are complete and reliable. In step 2, a correlation matrix is built to identify the critical ergonomic design areas and the key problems are established by analysis of the negative relationships obtained from interrelationship half-matrix at the roof of the HoQ. In step 3, to solve the problems, TRIZ main tools and contradiction analysis are utilized. Several innovative alternatives are generated by combining appropriate Inventive Principles of TRIZ, the critical ergonomic design areas and the ergonomic design principles. In step 4, a general and easy fuzzy group decision-making method for evaluating of the best design alternatives is presented. A case study of the integrated kitchen stove innovative design and evaluation is conducted to demonstrate the applicability of the proposed approach.
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