Enhancement of Crowd Logistics Model in an E-Commerce Scenario Using Blockchain-Based Decentralized Application

Globalization and developments in technology have contributed to the growth of numerous industries around the globe which are creating major impacts on today's supply chains. The supply chain has drastically changed under the open-ended influence of globalization. The need for different types of mobilities is increasing due to urbanization and population growth, rapid development in the E-commerce industry, and the growing expectation of customers. Crowd logistics is one of these techniques that is gaining rapid attention in the logistics industries and many start-ups have started using this method in their business models. This paper has investigated the crowd logistics and the challenges like user trust, data safety and security, security of the financial transactions for both the customer and the crowd and tracking service quality. Using the Blockchain technology, an e-commerce crowd logistics conceptual model is proposed. Moreover, through different scenarios the capabilities of the proposed model besides the detailed flow of the business processes have been discussed. The conceptual model of a Blockchain-based crowd logistics has used the functionalities of Blockchain such as the smart contracts and the DApps and especially has increased the flexibility of the crowd logistics system.